Shipping policy

SHIPPING POLICY

Last updated: October 6, 2026

In this policy, "SFK Wellness Hub", "we", "us" and "our" mean SFK WELLNESS HUB SG PTE. LTD. (UEN 202637562K), the operator of this store.

This Shipping Policy applies to physical goods purchased from SFK Wellness Hub, whether ordered through our website (sfkey.net) or through the Wellness Mall within the SFK Wellness mobile application. It does not apply to digital content, subscriptions, or Tokens purchased within the app, which are governed by our Terms of Service.

1. ORDER PROCESSING

All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or Singapore public holidays.

Please ensure your delivery address is complete and accurate at checkout. We are not able to redirect a shipment once it has been dispatched. Where a delivery fails or a parcel is returned to us because the address provided was incomplete or incorrect, or because delivery was repeatedly unsuccessful, any cost of re-shipment will be payable by the customer.

2. SHIPPING RATES & DELIVERY TIMES

🇸🇬 Singapore (Domestic):

- Standard Delivery: SGD 4.90 (3–5 business days)

- Express Delivery: SGD 8.90 (1–2 business days)

- FREE Standard Shipping on orders of SGD 30 and above

🌍 International:

- Standard Delivery: from SGD 10.00 (3–5 business days)

- Expedited Delivery: from SGD 20.00 (1–2 business days)

International shipping rates vary by destination. The rates shown above are starting rates; the final shipping charge applicable to your order will be calculated and displayed at checkout before you confirm payment. We do not ship to every destination, and the destinations we serve may change from time to time.

Note: Delivery times are estimates and may vary due to customs clearance, carrier delays, or other factors beyond our control.

3. PRODUCT AND DESTINATION RESTRICTIONS

Certain products, including health supplements and other health-related goods, are subject to import restrictions in some countries and territories. It is the customer's responsibility to confirm that the products ordered may lawfully be imported into the destination country.

Where we become aware that an order cannot lawfully be shipped to, or imported into, the destination, we may cancel the affected items and refund the amount paid for them. We are not responsible for goods seized, detained or destroyed by customs or other authorities.

4. SHIPMENT CONFIRMATION & TRACKING

You will receive a Shipment Confirmation email once your order has been dispatched, containing your tracking number(s). Please allow 24–48 hours for tracking information to be updated.

5. CUSTOMS, DUTIES & TAXES

SFK Wellness Hub is not responsible for any customs fees, import duties, or taxes applied to international orders. All such fees imposed during or after shipping are the sole responsibility of the customer.

Where a parcel is refused at delivery or abandoned because the customer declines to pay customs charges, any shipping and return costs incurred will not be refunded.

6. LOST OR DELAYED PACKAGES

If your order has not arrived within:

- Singapore: 10 business days

- International: 30 business days

Please contact us at support@sfkey.net with your order number.

We will open a trace enquiry with the carrier. If the carrier confirms the parcel is lost, or the trace enquiry is not resolved within a reasonable period, we will at our discretion either re-ship the order or issue a refund of the amount paid for the affected items.

7. DAMAGED OR INCORRECT ITEMS

If your order arrives damaged, or you receive an item you did not order, please contact us at support@sfkey.net within 7 days of delivery, with your order number and photographs of the item and its packaging. Returns, replacements and refunds are handled in accordance with our Refund Policy.

8. CONTACT US

Email: support@sfkey.net

Website: sfkey.net/pages/contact

Response time: Within 48 hours (Mon–Fri)